Komunikasi 360-Merajakan Pelanggan

PROFESSIONAL SUMMARY
An experienced educator and consultant with over 30 years in the field of English language trainings and communication skills.

WORK EXPERIENCE
Ace Legacy Consultant (2023 - Present)
- Spearheads initiatives to enhance communication skills through workshops, seminars, and coaching.
- Oversees business development, client satisfaction, and the delivery of tailored communication programmes

Principal Consultant
Talent Suites Sdn Bhd (2015 - Present)
- Creates and develops modules such as English for Fronliners, Effective Communication Skills, Personal Breakthrough, and Workplace Communication.
- Executes content projects related to Communication and English Fundamentals

Master Trainer
Communication Skills Modules
Skim Latihan 1 Malaysia (SLIM) (2015 – 2018)
- Designed and delivered communication training programmes for unemployed graduates.

Senior Lecturer / Language Courses Coordinator
Universiti Teknologi MARA Pulau Pinang (2018-2023)
- Implemented structured contents for English Language Code: Report Writing, Oral Presentation Skills & English for Academic Purposes.
- Conducted external consultations and trainings for government agencies and public institutions.

Lecturer
Universiti Teknologi MARA Pulau Pinang (2005 - 2017)
- Led and coordinated language skills courses, with expertise in training, mentoring, and curriculum design for diploma and degree students.

Freelance Lecturer
Kolej Islam Teknologi Antarabangsa (KITAB) Pulau Pinang (2024 - 2025)
- Organises and delivers structured contents for Academic English (DUAE1013).
- Designs and conducts assessments as required for the code.